How to raise a concern
If possible, speak to a member of staff while at the hospital. To make a complaint after your visit, write to the Executive Director of Goring Hall Hospital or follow Circle Health Group’s published complaints pathway.
Circle asks private patients to raise complaints within six months of becoming aware of the event. The hospital aims to make contact within three working days and ordinarily complete a formal investigation within 20 working days, keeping you informed if more time is required.
Further review
If the hospital response does not resolve your concern, Circle Health Group explains its further internal review and independent adjudication routes, including ISCAS for private patients.